Booking and order terms
These terms apply when you book an appointment or place a pick-up order with this shop from its website. They are supplemented by the shop’s own terms, if it has any.
Who you are contracting with
You are contracting with the merchant responsible for this website:
- Business: admin
- Address: Burgas, LV-4227 Vaidavas pagasts
- Telephone: +33625244387
- Business number (SIRET, VAT or equivalent): not provided
For any question about your appointment, your order, a product or a complaint, contact this shop.
Maleda’s role
This website is provided by Maleda (MALEDA SAS, 17 rue de la caserne, 57710 Aumetz, France), which is a technical service provider to the merchant: it hosts the website and provides the booking, ordering and notification tools. Maleda is not a party to the sale or service agreed between you and the merchant and is not responsible for it. Its own legal information is in the legal notice.
Booking an appointment
Booking is done without creating an account: you choose a day and a time among the slots offered, then give your name, your e-mail address and, if you wish, your telephone number and the service you want.
The appointment is confirmed as soon as you see the confirmation page (and, where a deposit is required, once it has been paid). A confirmation e-mail is sent to you, with a link to cancel. A reminder is sent the day before. You may have at most three upcoming appointments per e-mail address in the same shop.
Cancellation by you: use the link received by e-mail, at any time before the appointment. Please let us know as early as possible so that the slot can be freed.
Cancellation by the merchant: if the merchant has to cancel, you are notified by e-mail and may contact the merchant to set another appointment.
Deposit
When the merchant asks for a deposit to confirm an appointment, you pay it online on Stripe’s secure payment page. The slot is held for 15 minutes during payment. The amount is paid by Stripe to the merchant; Maleda does not collect it for itself. The deposit amount is displayed before you pay.
The deposit is refunded:
- in full if the merchant cancels the appointment;
- in full if you cancel more than 24 hours before the appointment time.
The deposit is kept by the merchant if you cancel 24 hours or less before the appointment, or if you do not show up. The refund is made to the payment method used; crediting times depend on your bank.
Your card details are entered only at Stripe: neither Maleda nor the merchant sees them.
Ordering and picking up
Orders are for pick-up at the shop, at the slot you choose among those offered. You build your basket, choose the pick-up, then give your name, your e-mail address and, if you wish, your telephone number and a note.
Payment: it is made on the spot, at pick-up, to the merchant. No order payment is requested online.
Prices: prices are those displayed by the merchant at the time of the order; the total is recalculated by the service. Sample products without a price cannot be ordered.
Cancellation: you can cancel with the link received by e-mail as long as the order is not ready and at the latest one hour before pick-up. After that, call the shop.
Availability: if a product is finally no longer available, the merchant informs you and offers a solution; you may then cancel.
Allergens and product information
Product information (composition, allergens, origin, price) is entered by the merchant under its own responsibility: neither Maleda nor an artificial-intelligence tool writes it. If you are allergic or follow a special diet, always ask the merchant to confirm, on +33625244387 or in person, before ordering.
Right of withdrawal
The statutory 14-day withdrawal period for distance contracts does not apply to certain contracts (Article L. 221-28 of the French Consumer Code): in particular the supply of goods liable to deteriorate or expire rapidly, such as fresh food (4°), and catering or leisure services that must be provided on a specific date or at a specific frequency (12°).
This right also does not apply to a service fully performed before the end of the period, with your prior express agreement. In other cases, you have the rights that the law grants you; to exercise them, write to the merchant or call them.
In all cases, you may cancel your appointment or order under the conditions set out in the previous articles.
Your personal data
The merchant is the controller of your data (name, e-mail, telephone, details of the appointment or order). The merchant uses it to manage your appointment or order, send you the confirmation, the reminder and related messages (cancellation, order ready), and manage the deposit. The legal basis is the performance of the contract or of steps you requested before it.
Maleda is its technical processor: it hosts this data and sends e-mails on its instructions, without using the data for itself. The data is passed only to the necessary providers (hosting, e-mail sending, deposit payment by Stripe) and is never sold.
The merchant sets the retention period; Maleda recommends that it deletes or anonymises the data 12 months after the appointment or pick-up. You have the rights of access, rectification, erasure, restriction, objection and portability: contact the merchant, using the details above; you may also write to contact@maleda.eu, which will forward your request to them. You may complain to the data protection authority of your country (in France, the CNIL).
For details (providers, transfers, security), see Maleda’s privacy policy and cookie policy.
Notifications (bell)
If you turn on this shop’s bell, your browser asks for permission to send you notifications (news, last-minute offers, order ready). Neither your name nor your e-mail is requested. You can unsubscribe at any time from the bell button or your browser’s notification settings.
Complaints and consumer mediation
If you have a problem, first send a written complaint to the merchant, using the details above.
If it is not resolved, you may use a consumer mediator free of charge (Articles L. 611-1 et seq. of the French Consumer Code for a shop established in France, or the equivalent scheme in the merchant’s country). The merchant must give you the details of the mediator it falls under: ask for them on +33625244387 or in person. Maleda is not a mediator and does not settle disputes between you and the merchant.
Governing law
These terms are governed by the law of the country where the shop is established, without depriving you of the protection granted by the mandatory provisions of the country where you habitually reside when you are a consumer. They are written in French, which is the reference version; translations are provided for information only.